Shipping policy

At Noelle Handmade Shoes, we are committed to providing you with a smooth and reliable shipping experience. We ship Australia-wide using trusted carriers, including Sendle and Australia Post. Please review the following information to learn more about our shipping process.

Shipping Rates & Delivery Times

We offer flat-rate shipping across Australia:

  • Standard Shipping (via Sendle or Australia Post): $12 flat rate
    Estimated delivery: 3-7 business days.

  • Express Shipping (via Australia Post Express Post): $20 flat rate
    Estimated delivery: 2-4 business days.

Delivery times are estimated and may vary depending on your location and any external factors (such as public holidays).

Order Processing Times

  • All orders are processed within 1-2 business days.
  • Orders placed after 12 pm (AEST) or on weekends/public holidays will be processed the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

Delivery Areas

We deliver to all locations within Australia, including rural and remote areas. If your location is outside the standard delivery network, there may be slight delays, and we will notify you if additional time is required.

Tracking Your Order

Once your order is shipped, a tracking number will be sent to you via email. You can track your parcel through the respective carrier's website:

Missed Deliveries

If you are not available at the time of delivery, Sendle or Australia Post will leave a card with instructions on how to collect your parcel or arrange a redelivery. Please follow the instructions provided to avoid your parcel being returned to us.

Lost or Damaged Parcels

We take great care in packaging your orders to ensure they arrive safely. However, if your parcel is lost or damaged in transit, please contact us immediately at:

  • Email: hello@noellestore.com.au
  • Phone: +61 447 473 437

We will work with the carrier to resolve the issue as quickly as possible.

Shipping Policy Updates

We reserve the right to update or modify this shipping policy at any time. Any changes will be reflected on this page and will apply to all future orders.

For any further inquiries or assistance, feel free to reach out to us through the contact details provided. Thank you for shopping with Noelle Handmade Shoes!