Returns & Refunds Policy

At Noelle Handmade Shoes, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our returns and refunds policy for guidance on how to return or exchange an item.

Your Order Cancellation Rights

You have the right to cancel your order within 14 days of receiving the goods without giving any reason. To cancel your order, please notify us through one of the following methods:

The cancellation period is 14 days from the date you receive your goods or when a third party, other than the carrier, takes possession of the goods. Once we receive your returned goods, we will process your refund within 14 days using the same payment method you used for the purchase, with no additional fees for reimbursement.

Conditions for Returns

To be eligible for a return, the following conditions must be met:

  • The goods were purchased within the last 14 days.
  • The goods are in their original packaging, unused, and undamaged.
  • The goods must not be custom-made or personalised.
  • Health protection and hygiene products must be unopened.

Please note that items such as perishable goods, hygiene-related products, or those inseparably mixed with other items after delivery cannot be returned.

We reserve the right to refuse returns if the goods do not meet these conditions.

Return Process

If your item meets the return eligibility requirements, follow these steps:

  1. Contact us by phone at +61 447 473 437 or by email at noellehandmadeshoes@gmail.com to initiate a return.

  2. Once your return is confirmed, send the goods to the following address:

    Return Address:
    Noelle Handmade Shoes
    876 Collins Street
    Docklands, Melbourne VIC 3008
    Australia

You are responsible for the cost and risk of returning the goods. We recommend using a trackable and insured shipping service, as we cannot be held liable for items lost or damaged in transit.

Refunds

Once we receive and inspect the returned goods, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to the original payment method. Please allow time for the refund to appear in your account.

Exchanges

If you wish to exchange an item for a different size, style, or colour, please contact us at +61 447 473 437. Exchanges are subject to product availability. You will be responsible for return shipping costs unless the item is defective.

Sale Items

Sale items are not eligible for refunds but may be exchanged or returned for store credit, depending on availability.

Gifts

If your item was marked as a gift when purchased, you will receive a gift credit for the value of the returned goods. If the item was not marked as a gift, the refund will be issued to the original purchaser.

Contact Us

If you have any questions or need assistance with a return or refund, please contact us:

We are here to assist you with any concerns and ensure you are completely satisfied with your Noelle Handmade Shoes purchase.