Terms & Conditions

Interpretation and Definitions

Interpretation

Words with capitalized initial letters have specific meanings defined under these conditions. These definitions apply whether the words appear in singular or plural form.

Definitions

For the purposes of these Terms and Conditions:

  • Affiliate: An entity that controls, is controlled by, or is under common control with a party. "Control" means ownership of 50% or more of shares or voting rights.
  • Country: Refers to Victoria, Australia.
  • Company (referred to as “the Company,” “We,” “Us,” or “Our”): Noelle Handmade Shoes, located at 876 Collins Street, Docklands, Melbourne, Victoria.
  • Device: Any digital device that can access the Service, such as a computer, mobile phone, or tablet.
  • Goods: Items offered for sale on the Service.
  • Orders: Requests made by You to purchase Goods from Us.
  • Service: Refers to the website https://noellehandmadeshoes.com.au/shop.
  • Terms and Conditions (also referred to as "Terms"): The entirety of this agreement between You and the Company regarding the use of the Service.
  • Third-party Social Media Service: Services or content provided by third-party entities that may be displayed or included in the Service.
  • Website: The Noelle Handmade Shoes website accessible at https://noellehandmadeshoes.com.au/shop.
  • You: The individual accessing or using the Service, or a company or other legal entity on behalf of which such individual is accessing or using the Service.

Acknowledgment

These Terms and Conditions govern your use of the Service and form the agreement between You and the Company. By using the Service, you accept and agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service.

You must be at least 18 years old to use the Service. If you are under 18, you are not permitted to access the Service.

Your access to the Service is also subject to your acceptance of our Privacy Policy, which outlines our policies on data collection, use, and disclosure.

Placing Orders for Goods

By placing an order, you warrant that you are legally capable of entering into binding contracts. When you place an order, you may be asked to provide relevant information such as your name, email, phone number, payment details, and shipping address.

You agree that the information you provide is true, accurate, and complete. By submitting this information, you authorize us to process payments and share necessary details with third-party payment processors.

Order Cancellation

We reserve the right to refuse or cancel any order at our discretion. This may occur for reasons such as:

  • Goods being unavailable
  • Errors in pricing or descriptions
  • Suspected fraud or unauthorized transactions

Your Right to Cancel

You may cancel your order within 14 days of receiving the Goods. To exercise this right, please contact us at:

Returned Goods must be in the same condition as when you received them, including all packaging and instructions. You are responsible for the cost of returning the Goods unless otherwise stated in our Returns Policy.

We will process refunds within 14 days of receiving the returned Goods, using the original payment method.

Exclusions from the Right to Cancel

You cannot cancel orders for:

  • Custom-made or personalised items
  • Goods that deteriorate quickly or expire
  • Unsealed items not suitable for return due to health or hygiene reasons
  • Digital content once the performance has begun with your prior consent

Availability, Errors, and Inaccuracies

While we strive to provide accurate information, the Goods available on the Service may be mispriced, described inaccurately, or temporarily unavailable. We reserve the right to correct these errors without notice and refuse orders affected by such issues.

Pricing Policy

Prices are subject to change prior to accepting your order. If changes in costs (such as taxes or shipping fees) affect your order after acceptance, we reserve the right to modify prices. You may cancel your order if you disagree with any changes.

Payment

Payments for Goods are one-time payments. We accept major credit and debit cards (Visa, MasterCard, American Express) and online payment methods (such as PayPal). Card payments are subject to validation by your card issuer.

Third-Party Links

Our website may include links to third-party websites or services. We do not control these external sites and are not responsible for their content, privacy policies, or practices. We recommend that you read the terms and conditions and privacy policies of any third-party sites you visit.

Termination

We reserve the right to terminate or suspend your access to the Service at any time, without prior notice, for any reason, including violation of these Terms.

Limitation of Liability

Our liability for any claims related to your use of the Service is limited to the amount you paid for the Goods. We are not liable for indirect or incidental damages, including loss of data or profits.

Governing Law

These Terms are governed by the laws of Victoria, Australia. Disputes arising from these Terms will be subject to the jurisdiction of the courts of Victoria.

Changes to These Terms

We reserve the right to update or modify these Terms at any time. Material changes will be notified in advance. By continuing to use the Service after changes take effect, you agree to the updated Terms.

Contact Us

If you have any questions regarding these Terms, please contact us: